Data deletion

Disconnect one advertising account

1. Sign in to Sherlock and open Settings → Integrations.
2. Choose the brand, then select Disconnect next to Meta Ads, Google Ads or TikTok Ads.

Sherlock stops reading that account immediately and deletes its access token. Historical figures for that account are deleted within 30 days.

Delete a brand workspace (agencies)

In All brands, select Remove on the brand. Its connections are revoked immediately and its targets, rules, alert history and performance figures are deleted within 30 days.

Delete your whole account

1. An account Owner opens Settings → Account and selects Delete account, or
2. emails andrew@igloomedia.co from the Owner’s login email with the subject “Delete my Sherlock account”.

We revoke every advertising and Slack connection straight away, cancel any subscription, and delete all workspaces, team members, targets, rules, alert history and performance figures within 30 days. Residual copies in encrypted backups are overwritten within a further 30 days. We keep only what the law requires, such as invoices. We email the Owner to confirm when deletion is complete.

Remove Sherlock from the platform side

You can also withdraw Sherlock’s access directly on each platform. Doing so stops data collection at once.

• Meta: Facebook Settings → Business Integrations → Sherlock → Remove
• Google: myaccount.google.com → Security → Third-party apps with account access → Sherlock → Remove access
• TikTok: TikTok for Business → Account settings → Authorised apps → Sherlock → Remove
• Slack: Workspace settings → Manage apps → Sherlock → Remove app

Removing access on a platform does not delete data Sherlock already holds. To delete that too, follow the steps above or email us.

Requests from individuals

If you are a team member of a Sherlock customer and want your personal details removed, ask your account Owner to remove you under Settings → Team, or contact andrew@igloomedia.co. We respond to all requests within 30 days.